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When trying to start a Microsoft 365 app, you might get this error. Here are some things you can try to fix the problem. We’ve listed the most common solutions first, so try them in order.

"Something went wrong" error when open Office app

Restart your device

Wait a few minutes, restart your device, sign back in, and restart your app.

Repair Office from the Control Panel

How you get to the repair tool depends on your operating system. Choose your operating system from the drop-down list below.

  1. Right-click the Start button Windows Start button in Windows 8 and Windows 10 and select Apps and Features on the pop-up menu.

    Screenshot of start menu showing Apps and Features
  2. Select the Microsoft Office product you want to repair and select Modify. If you don't see any options, select the three dots on the right side.

    Note: This will repair the entire Office suite even if it's just one application you want to repair such as Word or Excel. If you have a standalone app installed, then search for that application by name.

  3. Depending on if your copy of Office is Click-to-run or MSI-based install, you'll see the following options to proceed with the repair. Follow the steps for your installation type.

    Click-to-run

    In the window How would you like to repair your Office Programs, select Online Repair > Repair to make sure everything gets fixed. (The faster Quick Repair option is also available, but it only detects and then replaces corrupted files.)

    MSI-based

    In Change your installation, select Repair and then click Continue.

  4. Follow the instructions on the screen to complete the repair.

  1. Right-click the Start button Windows Start button in Windows 8 and Windows 10 (lower-left corner), and select Control Panel from the pop-up menu.

    Options and commands list see after pressing Windows logo key + X
  2. From Category view, under Programs, select Uninstall a program.

  3. Right-click the Microsoft Office product you want to repair, and from the drop-down, select Change.

    Note: If you have a suite such as Microsoft 365 Family, Office Home & Student 2016, or Office Home and Student 2013, search for the suite name, even if it's just a particular application you want to repair such as Word or Excel. If you have a standalone application such as Word or Excel, search for the application name.

  4. Depending if your copy of Office is Click-to-run or an MSI-based install, do the following for your Office installation type:

    Click-to-Run installation type:

    In How would you like to repair your Office Programs, select Online Repair to make sure everything gets fixed, and then select Repair. (The faster Quick Repair option is also available, but it only detects and then replaces corrupted files.)

    MSI-based installation type:

    In Change your installation, select Repair and then click Continue.

  5. Follow the remaining instructions on the screen to complete the repair.

  1. Click the Start button Windows 7 Start button > Control Panel.

  2. From Category view, under Programs, select Uninstall a program.

  3. Click the Office product you want to repair, and then click Change.

    Note: If you have a suite such as Microsoft 365 Family, Office Home & Student 2016, or Office Home and Student 2013, search for the suite name, even if it's just a particular application you want to repair such as Word or Excel. If you have a standalone application such as Word or Excel, search for the application name.

  4. Depending if your copy of Office is Click-to-run or an MSI-based install, do the following for your Office installation type:

    Click-to-Run installation type:

    In How would you like to repair your Office Programs, select Online Repair to make sure everything gets fixed, and then select Repair. (The faster Quick Repair option is also available, but it only detects and then replaces corrupted files.)

    MSI-based installation type:

    In Change your installation, select Repair and then click Continue.

  5. Follow the remaining instructions on the screen to complete the repair.

Uninstall and reinstall Office

Uninstall Office using easy fix

  1. Select the button below to download and install the Office uninstall support tool.

    Download

  2. Follow the steps below to download the uninstall support tool according to your browser.

    Tip: The tool may take a few minutes to download and install. After completing the installation, the Uninstall Office products window will open.

    Edge or Chrome

    • In the lower-lower left or upper-right corner, right-click SetupProd_OffScrub.exe > Open.

      Where to find and open the Support Assitant download file in a Chrome web browser

    Edge (older) or Internet Explorer

    • At the bottom of the browser window, select Run to launch the SetupProd_OffScrub.exe.

      Where to find and open the Support Assitant download file in the Edge or Internet Explorer web browser

    Firefox

    • In the pop-up window, select Save Fileand then from the upper-right browser window, select the downloads arrow > SetupProd_OffScrub.exe.

      Where to find and open the Support Assitant download file in a Chrome web browser
  3. Select the version you want to uninstall, and then select Next.

  4. Follow through the remaining screens and when prompted, restart your computer.

    After you restart your computer, the uninstall tool automatically re-opens to complete the final step of the uninstall process. Follow the remaining prompts.

  5. Select the steps for the version of Office you want to install or reinstall. Close the uninstall tool.

    Microsoft 365 | Office 2021Office 2019 | Office 2016 | Office 2013

Having trouble installing Office? Use the offline installer

If you're still having trouble installing Office using the steps in the install articles shown above, try using the offline installer.

The Microsoft 365 offline installer may help bypass potential proxy, firewall, antivirus, or Internet connection issues that might occur during an Microsoft 365 installation.

For steps to install an offline version of Microsoft 365, see Use the Office offline installer and select the correct tab for your version of Office.

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