Microsoft Bookings

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Microsoft Bookings makes scheduling and managing appointments a breeze. Bookings includes a web-based booking calendar and integrates with Outlook to optimize your staff’s calendar and give your customers flexibility to book a time that works best for them. Email and SMS text notifications reduce no-shows and enhances customer satisfaction. Your organization saves time with a reduction in repetitive scheduling tasks. With built-in flexibility and ability to customize, Bookings can be designed to fit the situation and needs of many different parts of an organization.

Note

The Bookings calendar is a mailbox in Exchange Online.

Use Bookings to make your organization’s meetings virtual with online meetings via Microsoft Teams and Skype for Business. Each appointment booked as an online meeting creates a unique meeting link that is sent to attendees so they can join via a web browser, phone dial-in, or the Skype or Teams app. Bookings is also available as an app in Teams, which allows you to create Bookings calendars, assign staff, and both schedule new and manage existing appointments without ever leaving Teams.

Bookings is made up of these components:

  • A booking page where your customers and clients can schedule appointments with the staff member who should provide the service or run the appointment. This web-based scheduling page can be shared via a direct link, your Facebook page, and even through link embedding within your website.

  • A web app that contains a set of web-based, business-facing pages where Bookings calendar owners and administrators within an organization can define appointment types and details, manage staff schedules and availability, set business hours, and customize how appointments are scheduled. These pages allow for versatility and the ability to customize a Bookings calendar to fit the diverse needs of the person or organization.

Bookings data and compliance

All Bookings data is stored within the Microsoft 365 platform and in Exchange Online. Bookings follows all data storage policies that are set by Microsoft, which are the same policies that all Microsoft 365 apps follow. Bookings uses shared mailboxes in Exchange to store customer, staff, service, and appointment details. Compliance policies for shared mailboxes in Exchange also apply for Bookings mailboxes. All customer data (including information provided by customers when booking) is captured in Bookings and is stored within the app, thus it's stored within Exchange Online.

Before you begin

Microsoft Bookings is available in the following subscriptions:

  • Office 365: A3, A5, E1, E3, E5, F1, F3, G1, G3, and G5
  • Microsoft 365: A3, A5, E1, E3, E5, F1, F3, Business Basic, Business Standard, Business Premium

Watch: Introducing Microsoft Bookings

Bookings makes it easier for small businesses to schedule and manage appointments with their customers.

Next steps

To get started, see Get access to Microsoft Bookings. To turn Bookings on or off, see Turn Bookings on or off for your organization.